Having a road accident can be stressful. The last thing you need is pressure by your insurance company or smash repairers alike. It is your car! I think the industry has lost sight of the human element involved in car accidents. So I suggest to take your car where you feel comfortable. There are good panel shops out there, you just have to find them.
Look for a smash repairer which has a good reputation and has been in business many years. Also look for someone who listens to your concerns. Make sure they take an interest in your vehicle and explain the repair process from beginning to end. Don't just settle for who the insurance company recommends. Shop around until you are happy and confident your vehicle will be repaired to your satisfaction.
If you are in Melbourne, we are happy to lodge a claim with your insurance company. Even if you have had a car accident where you are not at fault, we can chase up the other parties insurance for you. Feel free to contact us online or call us on (03) 9467 1762 if you need any advice on making a claim.